Communication Skills

Build practical communication skills for the workplace, including professional writing, verbal and nonverbal communication, etiquette, meetings, report writing, and minute-taking.

This course is suitable for learners from different academic and professional backgrounds.

Recommended requirements:

• Basic reading and writing skills
• Interest in improving personal and professional communication
• Access to a phone, tablet, or computer for self-paced learning
• Internet access for online study materials

No advanced prior qualification is required.

This course introduces the foundational principles of communication, including:

• Introduction to communication
• Purpose and importance of communication
• Principles of effective communication
• Essential elements of communication
• The C’s of communication
• Communication process
• Barriers to effective communication
• Strategies for overcoming communication barriers

Learners will cover the following areas:

Classification of Communication

• Internal and external communication
• Formal and informal communication
• Intrapersonal and interpersonal communication
• Communication within organisations

Forms of Communication

• Verbal communication
• Nonverbal communication
• Tone and body language
• Gestures and professional presence

Official Etiquette, Protocol, and Diplomacy

• Office etiquette
• Professional conduct
• Workplace behaviour
• Courtesy and diplomacy in communication

Writing Skills

• Business letters
• Memos
• Circulars
• Public notices
• Emails
• Applications
• Curriculum vitae writing
• Courtesy and clarity in written communication

Report Writing Skills

• Purpose of reports
• Types of reports
• Structure of effective reports
• Techniques for clear report writing

Conducting Meetings and Minute Writing

• Planning meetings
• Conducting effective meetings
• Types of meetings
• Challenges in meetings
• Preparing minutes
• Documenting decisions and action points

This is a self-paced professional development course and does not require industrial attachment.

Learners may, however, be encouraged to apply the skills gained through workplace communication tasks, written assignments, meeting simulations, and practical exercises.

Communication skills are valuable across every profession and industry.

This course is especially useful for:

• Students preparing for employment
• Administrative assistants
• Office administrators
• Customer service officers
• Business professionals
• Team leaders and supervisors
• Church and community leaders
• Entrepreneurs
• Job seekers preparing CVs and applications
• Professionals seeking to improve workplace communication